Guides to Guest Issues

A Guide to Gift Certificates

Question: Can a lodging property set an expiration date on paper gift certificates?  What about electronic gift certificates?  ANSWER: Paper gift...

Alcohol Sales Policies

Now is an excellent time to review your lodging property’s alcoholic beverage service policies to ensure compliance with Texas law.  Remember, Texas...

Texas’s Firearm Policy- Open Carry

With the passage of the new open-carry law, hotels retained the ability to have a policy to restrict a guest's ability to bring a firearm into their...

What to do with Found Property

“Found property” refers to items belonging to a guest, found by a hotel staff member.  Clearly, where the true owner of the found item is known, the...

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